8.1 Plans and Resource Access

PROS plans control both resource quantity and advanced feature access. The live plan catalog can be changed by platform settings, and tenant-specific resource overrides can also apply.

8.2 Resource Limits

The plan system recognizes limits for QR Codes, Short Links, Landing Pages, Bio Pages, team members, and storage. A null limit is treated as unlimited by the application logic.

Live workspace wins: The Plan & billing screen should be treated as the source of truth for the subscriber because live plan values can differ from packaged defaults.

8.3 What Happens at a Limit

Creation routes are protected by subscription-capability checks. If a resource has a numerical limit and the current usage has reached that limit, the application can stop the action with Your current plan limit has been reached.

  1. QR Code creation checks the QR Code limit.
  2. Short Link creation checks the Short Link limit.
  3. Bio Page creation checks the Bio Page limit.
  4. Landing Page creation checks the Landing Page limit.
  5. Team invitations check the team-member limit.

8.4 Bulk QR Limitation

Bulk QR import has an additional rule: it is unavailable on the Free plan. The uploaded CSV is also checked against the remaining QR Code capacity before rows are imported.

8.5 Advanced Feature Flags

Feature flagWhat it controls
white_labelWhether advanced white-label branding is included by the plan.
exportsWhether export capability is included by the plan catalog.
ai_utilitiesWhether AI Design/AI Draft utilities are available to the workspace.

8.6 AI Utilities

The Landing Page AI Draft endpoint explicitly checks the ai_utilities feature. When the current plan does not include it, the system reports that AI Design is available after upgrading from the Free plan.

8.7 Tenant-Specific Overrides

A workspace can have a limit override for a specific resource. When such an override exists, PROS uses it before consulting the normal plan catalog.

This is another reason two workspaces on similarly named plans can have different practical limits.

8.8 Plan Changes

Eligible users can use the Plan & billing area to choose or switch plans. Paid checkout and swaps depend on the configured payment gateway and price IDs.

8.9 Before Contacting Support About Access

  1. Check the user role and permission.
  2. Check the current plan.
  3. Check the current usage versus the displayed limit.
  4. Check whether the desired function is an advanced plan feature.
  5. If the action should be available but remains blocked, then contact support with the exact message shown.
Write Your Comment