25.1 Using Tags

Tags help organize Short Links in the workspace. Enter tags as a comma-separated string. PROS stores the trimmed non-empty tag values as an array.

The Short Link listing can filter by tags, making them useful for campaign, channel, client, product, region, or lifecycle organization.

25.2 Suggested Tagging Strategy

  1. Campaign: spring-launch, renewal, event-2026
  2. Channel: email, social, print, sms
  3. Audience: prospects, clients, partners
  4. Owner: sales-team, marketing-team
  5. Status context: evergreen, temporary

25.3 UTM Tracking

UTM parameters are standard query-string values used by many analytics platforms to identify campaign source and context. PROS supports five UTM values in Short Links.

25.4 UTM Fields

FieldCommon purpose
utm_sourceIdentifies the traffic source, such as google, linkedin, newsletter, or flyer.
utm_mediumIdentifies the medium, such as cpc, email, social, qr, or print.
utm_campaignIdentifies the campaign name.
utm_termOptional term/keyword or additional targeting detail.
utm_contentOptional creative/version identifier such as banner-a or button-2.

25.5 How PROS Applies UTMs

When the Short Link resolves, PROS keeps only supported UTM keys, removes empty values, and appends them to the resolved destination URL. If the destination already has a query string, PROS appends the UTM values with & rather than starting a second query string.

25.6 Redirect Rules

The Short Link request layer supports optional redirect rules containing country, device, and URL. A rule can use a two-character country code, a device string up to 40 characters, and a valid alternate URL.

During resolution, PROS checks the request country header and user-agent text. The first matching rule with a URL can override the normal destination before UTM values are appended.

Current UI visibility: The standard Short Link creation drawer in the current source prominently exposes Destination, Options, and UTM tracking. Redirect-rule support exists in the backend request/resolver, but it is not presented as a normal visible field in the current creation drawer. Do not expect every workspace to expose this as a subscriber control.

25.7 UTM Naming Best Practices

  1. Use lowercase consistently.
  2. Use hyphens instead of spaces when practical.
  3. Use a stable campaign naming convention across all channels.
  4. Avoid creating multiple spellings for the same source.
  5. Use utm_content to distinguish creative variants.
  6. Document the naming standard your team uses.

25.8 Testing UTMs

  1. Create or edit the Short Link with UTM values.
  2. Open the public Short Link.
  3. Inspect the destination address after redirect.
  4. Confirm the expected UTM parameters are present.
  5. If the destination already contains query parameters, confirm both the original and UTM parameters remain intact.
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